Shipping policy

Order Processing & Dispatch All seafood orders are processed and shipped within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends and public holidays. Every batch of seafood undergoes strict freshness and quality checks before packaging to ensure standards before dispatch.

International Shipping & Delivery Time We offer worldwide international shipping for all seafood products. Standard international delivery normally takes 7–14 business days, depending on destination country, local logistics, and customs clearance efficiency. Expedited shipping is available as an optional upgrade at checkout for faster delivery.

Shipping Fees & Transparent Pricing All shipping costs are calculated in real time at checkout based on total order weight, package size, shipping destination and cold chain expenses. No hidden fees or extra surcharges will be applied. Customers can view the exact shipping cost before completing payment.

Customs Duties & Import Taxes International shipments of seafood may be subject to import taxes, customs duties, quarantine fees or VAT charged by local customs authorities. These fees are the recipient’s sole responsibility. We do not cover or reimburse any customs-related charges. Please check your local seafood import and quarantine regulations before placing an order.

Professional Cold Chain Fresh-Keeping Packaging Seafood is perishable and requires temperature-controlled transport. We use upgraded insulated packaging with thick thermal foam boxes, food-grade ice packs and leakproof wrapping to maintain low temperatures, reduce thawing and avoid spoilage during international transit. Optional shipping insurance is available at checkout for high-value orders.

Delivery Inspection & After-Sales Support Please inspect your package immediately upon delivery. If you find outer package damage, water leakage, obvious thawing or deteriorated seafood, please take clear photos/videos and refuse to sign for the parcel, then contact our support team instantly. If manufacturing defects or spoiled goods are found after signing, please submit a support request with valid evidence within 48 hours of delivery. We will verify the issue and provide reasonable solutions including refund, replacement, or after-sales assistance.

Shipping Exceptions & Delays Delivery delays may occasionally occur due to customs inspection, quarantine procedures, bad weather, logistics congestion, or unexpected international transportation circumstances. We are not liable for indirect losses caused by uncontrollable shipping delays but will actively track and update order status for customers.

Customer Service If you have any questions about order processing, shipping methods, delivery progress, customs or quarantine issues, please feel free to contact our customer support team. We provide fast and professional shipping consultation for all seafood orders. We continuously optimize our cold chain packaging and logistics services to deliver fresh, intact premium seafood products to every customer worldwide.